The Architectural Supervisor is responsible for leading and managing the daily operations of Department 730. This role plays a critical part in ensuring high-quality service delivery, team development, and operational efficiency. The supervisor will oversee departmental activities, coach and mentor team members, and drive performance aligned with Marvin’s standards and goals. Full-time, salaried position.

· Provide leadership and supervision for the Architectural department, including coaching, mentoring, and performance management.

· Conduct regular performance reviews and support professional development of team members.

· Monitor and manage departmental labor, time, and attendance to ensure operational efficiency.

· Evaluate incoming customer requests and assign workload based on staff skill levels and departmental goals.

· Administer and track department performance metrics, including order throughput and OMS assistance requests.

· Lead continuous improvement initiatives focused on cost reduction, efficiency gains, and reduction of COPQ (Cost of Poor Quality).

· Manage non-warranty service instances and ensure resolution aligns with company standards.

· Foster a positive, collaborative, and productive work environment that supports team cohesion and motivation.

· In-depth knowledge of Marvin brand products, pricing, processes, and support tools.

· Strong understanding of Marvin’s customer base and service expectations.

· Ability to collaborate effectively across departments to ensure seamless customer service.

· Excellent verbal and written communication skills, including documentation and reporting.

· Highly organized, self-motivated, and capable of working independently.

· Proven leadership skills with the ability to inspire and guide a team.

· Background in construction or architectural services is highly desirable.

· Associate’s or Bachelor’s degree in a related field.

· Minimum of 8 years of industry-related experience, preferably in architectural services or customer support.

From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities.

For more than a century, we’ve been at the forefront of designing, building, and engineering premium, award-winning products. Today, Marvin is also proud to have been named a Top Large Employer by Forbes Magazine two years in a row, in 2024 and 2025. With operations in 19 cities across North America, we manufacture Marvin’s quality products, including Infinity Replacement Windows and Doors, and TruStile Doors. Together, we uphold our values and foster a culture where safety and the wellbeing of our people comes first.

We take a better living approach with benefits to support you at work and beyond. From day one, you will enjoy health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more!

Some of our unique and most popular benefits include:

• $300 annual wellbeing account to spend on what helps you feel happy + healthy
• Better Living Day! (a paid day off to go have some fun)
• Annual profit sharing – recognizing everyone’s contribution to Marvin’s success
• Giving at Marvin – participate in organized volunteer opportunities
• Brighter Days Fund – financial support from your colleagues and the Marvin family during personal hardships

Join the more than 8,000 Marvin team members to experience these benefits and more. Apply today!

This job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities of the employee. Accommodation may be made to enable an individual with a disability to perform the essential functions of the position. Any employment offer depends on completing a background check and drug screen to company standards.