Do you thrive on solving problems and creating meaningful customer experiences?

As a Customer Care Agent at Marvin, you’ll be the first point of contact for customers ranging from architects to homeowners. You’ll play a strategic role in supporting product inquiries, technical questions, and warranty solutions. Working within a regional team and alongside technical support, logistics, and architectural coordination teams, you’ll help maximize the impact of every customer interaction. This role is essential to delivering Marvin’s commitment to excellence and care. Application deadline is September 5th.

• Serve as the primary contact for customer needs within your assigned sales division.
• Resolve inquiries efficiently by leveraging Marvin’s resources and collaborating with internal teams.
• Educate dealer partners on Marvin’s Order Management software, warranty processes, and onboarding support.
• Provide guidance on warranty solutions and offer alternative options when applicable.
• Ensure a seamless customer experience through proactive communication and thorough follow-up.

• Build trust and maintain strong relationships with diverse customer groups.
• Communicate clearly and professionally across various channels.
• Solve problems using analytical thinking and sound judgment.
• Work confidently in Salesforce and other CRM tools, or demonstrate the ability to learn quickly.

• Familiarity with Marvin products or the ability to learn quickly.
• Strong organizational and project management skills.
• Experience mentoring or coaching others.
• Ability to learn and adapt to Marvin systems and processes.

From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities.

For more than a century, we’ve been at the forefront of designing, building, and engineering premium, award-winning products. Today, Marvin is also proud to have been named a Top Large Employer by Forbes Magazine two years in a row, in 2024 and 2025. With operations in 19 cities across North America, we manufacture Marvin’s quality products, including Infinity Replacement Windows and Doors, and TruStile Doors.

Together, we uphold our values and foster a culture where safety and the wellbeing of our people comes first. We take a better living approach with benefits to support you at work and beyond. From day one, you will enjoy health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more!

Some of our unique and most popular benefits include:

• $300 annual wellbeing account to spend on what helps you feel happy + healthy
• Better Living Day! (a paid day off to go have some fun)
• Annual profit sharing – recognizing everyone’s contribution to Marvin’s success
• Giving at Marvin – participate in organized volunteer opportunities
• Brighter Days Fund – financial support from your colleagues and the Marvin family during personal hardships

Join the more than 8,000 Marvin team members to experience these benefits and more. Apply today!

This job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities of the employee. Accommodation may be made to enable an individual with a disability to perform the essential functions of the position. Any employment offer depends on completing a background check and drug screen to company standards.