At Marvin, we’re driven by a simple yet powerful purpose: to imagine and create better ways of living. For over a century, our family-owned and -led company has been dedicated to helping people live healthier, happier lives through thoughtful design, exceptional craftsmanship, and a deep understanding of how people live and work in their homes.

Marvin Replacement is our direct-to-consumer division, delivering premium fiberglass windows and doors, personalized in-home consultations, and professional installation. We make the window replacement experience simple, seamless, and satisfying.

About the Role
As Regional Operations Manager, you’ll lead our field operations team across the Northwest Region—including the Portland and Seattle markets. You’ll be responsible for developing business processes, resolving critical customer issues, and inspiring your team to deliver a truly white-glove installation experience.

This is a high-impact leadership role where your decisions directly shape customer satisfaction and business success.

• Lead and Inspire: Manage a regional team of project managers, installers, and warehouse staff. Provide coaching, mentorship, and hands-on support.
• Own the Customer Experience: Resolve escalated customer issues with empathy and urgency. Visit job sites regularly and engage directly with homeowners.
• Drive Operational Excellence: Develop and execute a strategic operations plan aligned with business goals. Meet or exceed monthly and annual revenue targets.
• Be a Thought Partner: Collaborate with the General Manager and other leaders to shape business strategy using your on-the-ground insights.
• Improve Continuously: Create and refine processes, policies, and procedures that elevate the customer journey and team performance.
• Manage Inventory: Oversee inventory processes across all assigned markets.
• Champion Safety and Compliance: Ensure all installations meet regulatory and safety standards.
• Support Financial Health: Partner with internal teams to manage accounts receivable and vendor relationships effectively.

• Leadership Experience: Proven ability to lead, mentor, and develop high-performing teams.
• Customer-Centric Mindset: Passion for delivering exceptional service and resolving issues with care.
• Strategic Thinking: Ability to make tough decisions that balance customer needs, employee well-being, and business outcomes.
• Adaptability: Comfortable navigating shifting priorities with a positive, solutions-focused attitude.
• Tech Savvy: Proficient in Microsoft Office; experience with MarketSharp is a plus.

• Bachelor’s degree preferred, but not required
• 5+ years of construction experience, ideally in home improvement or window/door replacement.
• 5+ years of experience with construction documents, methods, and installation techniques.
• 2+ years of direct customer-facing experience.
• Valid driver’s license and clean driving record.
• Ability to travel up to 25% across the region.
• Physical ability to lift 40 lbs., stand for extended periods, and safely navigate ladders and scaffolding.

From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities.

For more than a century, we’ve been at the forefront of designing, building, and engineering premium, award-winning products. Today, Marvin is also proud to have been named a Top Large Employer by Forbes Magazine two years in a row, in 2024 and 2025. With operations in 19 cities across North America, we manufacture Marvin’s quality products, including Infinity Replacement Windows and Doors, and TruStile Doors.

Together, we uphold our values and foster a culture where safety and the wellbeing of our people comes first. We take a better living approach with benefits to support you at work and beyond. From day one, you will enjoy health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more!

Some of our unique and most popular benefits include:

• $300 annual wellbeing account to spend on what helps you feel happy + healthy
• Better Living Day! (a paid day off to go have some fun)
• Annual profit sharing – recognizing everyone’s contribution to Marvin’s success
• Giving at Marvin – participate in organized volunteer opportunities
• Brighter Days Fund – financial support from your colleagues and the Marvin family during personal hardships

Join the more than 8,000 Marvin team members to experience these benefits and more. Apply today!

This job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities of the employee. Accommodation may be made to enable an individual with a disability to perform the essential functions of the position.