The Salesforce Admin will have responsibility for providing support to the sales and service organizations through the customization and configuration of the Salesforce platform for Marvin’s core B2B business. The position will help support and manage part of the Salesforce ecosystem, i.e. Sales Cloud and Service Cloud with a heavier focus in Service Cloud and Amazon Connect. The ideal candidate will be an efficient team player that is able to operate independently within the Digital Product Management organization and will play an instrumental role in helping support, train, develop, and test new features and capabilities.

· Support and maintain Salesforce applications used by the organization, including Sales Cloud and Service Cloud + Amazon Connect

· Manage Salesforce security, including roles, profiles, sharing rules, workflows, and groups

· Assist in building custom reports, dashboards, and workflows

· Manage operational requests and reporting, including customer analysis and individual views, and troubleshoot issues

· Develop training materials and provide training and support to end users

· Willing to be hands-on in producing tangible deliverables (technical support, requirements specifications, design deliverables, status reports, project plans)

· Utilize best practices to perform operational support, enhancements, bug fixes as needed

· Provide technical assistance and end user troubleshooting for bug fixes, enhancements, and “how-to” assistance.

· Available for assistance to users for critical issues outside of office hours on occasion

· Maintain Zendesk tickets for incoming support needs and work closely with the product owner and manager on themes

· Working towards or holds at least one Salesforce certification, “Salesforce Platform Developer or Salesforce Certified Advanced Administrator, etc.”

· 1+ years of experience working on Salesforce platforms

· 1+ years as a Salesforce Administrator or Developer in a similar environment (e.g., for a direct-to-consumer company), including utilization of Salesforce platform

· Experience in ensuring successful Salesforce upgrades and integrations

· Proficiency in creating Salesforce profiles, allocating roles, and managing access

· Proficiency in creating and maintaining Salesforce reports

· Ability to provide Salesforce training and end-user support.

· Key skills/qualities include data management, problem-solving, and attention to detail

· Experience using helpdesk tools like Zendesk

Bachelor's degree in Business, Computer Science, Systems Engineering, or equivalent practical experience

From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities.

For more than a century, we’ve been at the forefront of designing, building, and engineering premium, award-winning products. Today, Marvin is also proud to have been named a Top Large Employer by Forbes Magazine two years in a row, in 2024 and 2025. With operations in 19 cities across North America, we manufacture Marvin’s quality products, including Infinity Replacement Windows and Doors, and TruStile Doors. Together, we uphold our values and foster a culture where safety and the wellbeing of our people comes first.

We take a better living approach with benefits to support you at work and beyond. From day one, you will enjoy health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more!

Some of our unique and most popular benefits include:

• $300 annual wellbeing account to spend on what helps you feel happy + healthy
• Better Living Day! (a paid day off to go have some fun)
• Annual profit sharing – recognizing everyone’s contribution to Marvin’s success
• Giving at Marvin – participate in organized volunteer opportunities
• Brighter Days Fund – financial support from your colleagues and the Marvin family during personal hardships

Join the more than 8,000 Marvin team members to experience these benefits and more. Apply today!

This job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities of the employee. Accommodation may be made to enable an individual with a disability to perform the essential functions of the position. Any employment offer depends on completing a background check and drug screen to company standards.