Infinity of Ohio and Marvin Replacement are seeking a dynamic and visionary Director of Operations to lead all post-sale operational functions across a rapidly growing multi-market business. This pivotal leader will be responsible for driving consistent execution, operational excellence, and team accountability across 15+ markets. We’re looking for a results-driven operations executive with a deep understanding of field operations and a proven ability to build high-performing teams in fast-paced, customer-centric environments.

• Lead daily execution of post-sale functions, including technical measure, installation, logistics, service, safety, and compliance
• Directly oversee Regional General Managers and centralized Operations Managers
• Build and implement strategic operational plans that enhance efficiency, customer experience, and profitability
• Drive continuous improvement by identifying gaps and initiating solutions across the post-sale operational journey
• Expand operational capabilities in alignment with sales growth and organizational scale
• Ensure full compliance with regulatory requirements across all relevant markets (licensing, permitting, bonding, safety, etc.)
• Foster collaboration and alignment with field and central teams to ensure successful execution of Standard Operating Procedures (SOPs)
• Develop and execute operational KPIs, budgeting strategies, and resource planning to meet margin and service level expectations
• Actively collaborate with Marketing and Customer Experience functions to refine the end-to-end customer journey
• Champion a culture of safety, excellence, and accountability while attracting and retaining top operational and subcontractor talent

• Bachelor’s degree in Business, Supply Chain, or related field required; MBA or equivalent preferred
• Effective communicator with a track record of aligning cross-functional teams
• Strong business acumen, performance mindset, and ability to lead through influence and example

• 10+ years of progressive experience in operations leadership, preferably in home improvement, construction, or a related field
• Strong experience leading decentralized teams and managing multi-market operations
• Demonstrated success managing financials, budgeting, and strategic planning at a senior level
• Hands-on expertise with operational tools, metrics, and technologies (e.g., Salesforce or similar)
• Willingness to travel up to 50% as required by business needs

From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities.

For more than a century, we’ve been at the forefront of designing, building, and engineering premium, award-winning products. Today, Marvin is also proud to have been named a Top Large Employer by Forbes Magazine two years in a row, in 2024 and 2025. With operations in 19 cities across North America, we manufacture Marvin’s quality products, including Infinity Replacement Windows and Doors, and TruStile Doors.

Together, we uphold our values and foster a culture where safety and the wellbeing of our people comes first. We take a better living approach with benefits to support you at work and beyond. From day one, you will enjoy health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more!

Some of our unique and most popular benefits include:

• $300 annual wellbeing account to spend on what helps you feel happy + healthy
• Better Living Day! (a paid day off to go have some fun)
• Annual profit sharing – recognizing everyone’s contribution to Marvin’s success
• Giving at Marvin – participate in organized volunteer opportunities
• Brighter Days Fund – financial support from your colleagues and the Marvin family during personal hardships

Join the more than 8,000 Marvin team members to experience these benefits and more. Apply today!

This job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities of the employee. Accommodation may be made to enable an individual with a disability to perform the essential functions of the position. Any employment offer depends on completing a background check and drug screen to company standards.