Are you a people person who thrives on connecting with others, solving problems, and creating positive customer experiences? We’re looking for a driven and enthusiastic Call Center Representative to support our Marvin Replacement business. In this role, you'll be the first point of contact for potential customers, guiding them toward the right solutions and setting the stage for successful sales appointments.

• Engage with potential customers via phone, text, email, and web chat to understand their needs
• Educate prospects on our products and services, and assess if we’re the right fit for them
• Follow up with leads to keep conversations going and move them toward appointments
• Use standardized scripts and vetting criteria to ensure all key information is captured
• Analyze past interactions and take appropriate steps to reschedule missed appointments
• Input customer details and project information accurately into Salesforce
• Refer leads we can’t serve to our trusted business partners

Work Schedule

• Must be able to work Pacific Time Zone hours
• Shifts include, but not limited to: 8am-5pm, 10am–7pm, and 12pm–9pm
• Evening and weekend availability is required

• Professional, positive, and team-oriented mindset
• A passion for providing top-tier customer interactions
• Multitasking skills and the ability to navigate several tools and processes simultaneously
• Self-motivation and a strong work ethic
• Prior experience in a call center or customer service is preferred

From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities.

For more than a century, we’ve been at the forefront of designing, building, and engineering premium, award-winning products. Today, Marvin is also proud to have been named a Top Large Employer by Forbes Magazine two years in a row, in 2024 and 2025. With operations in 19 cities across North America, we manufacture Marvin’s quality products, including Infinity Replacement Windows and Doors, and TruStile Doors. Together, we uphold our values and foster a culture where safety and the wellbeing of our people comes first.

We take a better living approach with benefits to support you at work and beyond. From day one, you will enjoy health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more!

Some of our unique and most popular benefits include:

• $300 annual wellbeing account to spend on what helps you feel happy + healthy
• Better Living Day! (a paid day off to go have some fun)
• Annual profit sharing – recognizing everyone’s contribution to Marvin’s success
• Giving at Marvin – participate in organized volunteer opportunities
• Brighter Days Fund – financial support from your colleagues and the Marvin family during personal hardships

Join the more than 8,000 Marvin team members to experience these benefits and more. Apply today!

This job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities of the employee. Accommodation may be made to enable an individual with a disability to perform the essential functions of the position.