We are seeking a detail-oriented and analytical Order Review Specialist to join our team. In this role, you will ensure the accuracy and efficiency of project orders before they reach manufacturing. You will collaborate with various departments to maintain high standards of customer service and product quality.

This job is located in Warroad, MN.  If you need to relocate for this role, Marvin has a variety of benefit offerings to support your move.

• Technical Comment Review: Partner with Architectural Project Managers to analyze and correct project orders. Interpret CAD drawings and R&D prints, and ensure accurate order entry in OMS and ICIM systems.
• Field Service and Warranty Review: Validate warranty claims, communicate with dealers, and determine viable solutions for warranty issues. Ensure customers receive the correct parts and replacements.
• Additional Responsibilities: Respond to order inquiries, maintain high professional standards, and support training initiatives.

• Bachelor's degree in Business, Engineering, or a related field preferred.
• Proficiency in OMS, ICIM, CAD, and R&D prints. Familiarity with Seibel (COPQ database) is a plus.
  
  

• Minimum of 2 years in customer service, order management, or a related role.
• Strong ability to analyze and interpret technical documents.
• Excellent verbal and written communication skills.
• Ability to identify issues and develop effective solutions.
• Strong commitment to customer satisfaction.
• High level of accuracy in order processing.

From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities.

For more than a century, we’ve been at the forefront of designing, building, and engineering premium, award-winning products. Today, Marvin is also proud to have been named a Top Large Employer by Forbes Magazine two years in a row, in 2024 and 2025. With operations in 19 cities across North America, we manufacture Marvin’s quality products, including Infinity Replacement Windows and Doors, and TruStile Doors. Together, we uphold our values and foster a culture where safety and the wellbeing of our people comes first.

We take a better living approach with benefits to support you at work and beyond. From day one, you will enjoy health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more!

Some of our unique and most popular benefits include:

• $300 annual wellbeing account to spend on what helps you feel happy + healthy
• Better Living Day! (a paid day off to go have some fun)
• Annual profit sharing – recognizing everyone’s contribution to Marvin’s success
• Giving at Marvin – participate in organized volunteer opportunities
• Brighter Days Fund – financial support from your colleagues and the Marvin family during personal hardships

Join the more than 8,000 Marvin team members to experience these benefits and more. Apply today!

This job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities of the employee. Accommodation may be made to enable an individual with a disability to perform the essential functions of the position. Any employment offer depends on completing a background check and drug screen to company standards.