Marvin is seeking an Architectural Hotline Representative to join our team of knowledgeable, customer-focused professionals. This role is central to supporting internal and external partners—such as architects, engineers, contractors, homeowners, dealers, and our outside sales team—with expert product assistance and technical support.

You’ll be on the front lines of communication, addressing a wide range of inquiries through email, phone, and collaborative meetings. These requests may involve pricing, technical specs, product limitations, structural recommendations, and CAD drawings across Marvin’s product collections. You’ll also collaborate with departments across the company to ensure fast, accurate, and high-quality service.

This job is located in Warroad, MN. If you need to relocate for this role, Marvin has a variety of benefit offerings to support your move.

• Provide accurate, “order-ready” quotes using Marvin’s OMS and pricing tools
• Answer product and technical questions to support quoting and sales
• Maintain organized quote libraries for easy access and retrieval
• Review and ensure quote accuracy in relation to requests
• Recommend structural requirements using analysis spreadsheets 
• Create full-scale shop drawings (elevations, details, and product schedules)
• Participate in continuous learning, cross-training, and improvement efforts
• Build strong internal and external relationships to ensure project success
• Attend trainings to stay up to date on systems (Salesforce, OMS, Siebel, etc.)
• Manage daily workload and Salesforce cases efficiently
• Represent Marvin’s values and maintain a professional, solution-oriented mindset

• Industry accreditation
• Experience with shop drawings, templates, and structural recommendations
• Familiarity with LEED, IBC, and field testing processes
• Ability to influence and support small projects internally and externally

• Associate degree or 2 years of college, or equivalent technical training
• 2+ years of customer service experience
• Strong written and verbal communication skills
• Comfortable using Microsoft Office and standard office equipment
• Knowledge of drafting concepts and 3D visualization
• Proficiency in computer-aided design and drawing interpretation
• Understanding of industry documentation (CSI specs, PE-stamped drawings, etc.)
• High product and pricing knowledge, ideally across Marvin product lines
• Project management capabilities with an ability to drive custom solutions
• Ability to multitask

From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities.

For more than a century, we’ve been at the forefront of designing, building, and engineering premium, award-winning products. Today, Marvin is also proud to have been named a Top Large Employer by Forbes Magazine two years in a row, in 2024 and 2025. With operations in 19 cities across North America, we manufacture Marvin’s quality products, including Infinity Replacement Windows and Doors, and TruStile Doors.

Together, we uphold our values and foster a culture where safety and the wellbeing of our people comes first. We take a better living approach with benefits to support you at work and beyond. From day one, you will enjoy health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more!

Some of our unique and most popular benefits include:

• $300 annual wellbeing account to spend on what helps you feel happy + healthy
• Better Living Day! (a paid day off to go have some fun)
• Annual profit sharing – recognizing everyone’s contribution to Marvin’s success
• Giving at Marvin – participate in organized volunteer opportunities
• Brighter Days Fund – financial support from your colleagues and the Marvin family during personal hardships

Join the more than 8,000 Marvin team members to experience these benefits and more. If you’re a technically minded, customer-focused professional ready to take on a dynamic role, we’d love to hear from you. Apply Today!

This job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities of the employee. Accommodation may be made to enable an individual with a disability to perform the essential functions of the position. Any employment offer depends on completing a background check and drug screen to company standards.