The Channel Marketing Program Coordinator role coordinates and facilitates administrative elements of dealer facing programs including co-op claim processing and reporting. This role provides support to Regional Marketing Managers and dealers in their use of annually earned co-op funds, including the building of their program in Salesforce and management of the Dealer Claims Portal. The Channel Marketing Program Coordinator will take a proactive role in partnering with the Channel Marketing Programs Team to ensure consistent execution, compliance, documentation, communication, and evolution of channel programming. The ideal candidate has excellent organizational and communication skills, a keen eye for detail, and a passion for dealer engagement and programming.

Responsibilities

• Provide co-op pre-approvals to customers on claim requests as needed and document any feedback.
• Process dealer co-op claims daily, including coding and entering required information in Salesforce and following standard operating procedures.
• Analyze claim requests to ensure adherence to policy before processing. Partner and communicate with Regional Marketing Managers and/or the dealer to address claims that do not meet policy.
• Communicate with dealers, internal stakeholders, and channel marketing partners via phone, email, Salesforce and/or Microsoft Teams responding to program questions, and claim statuses promptly.
• Document communications related to claims on claim record, including but not limited to discrepancies, requests for more information, etc.
• Support and drive various elements of Marketing programs as delegated.
• Provide regular claim reporting and insights.
• Run weekly and YTD claim reports for accounting reconciliation and balancing.
• Process budgetary activities including invoices and supporting forecast initiatives.
• Assist in the development and implementation of marketing program projects as assigned.
• Support various Channel Program functions and experiences as needed – agreements and contracts, communications, program systems and platforms
• Provide administrative support for new Channel Marketing programs and initiatives as delegated.

Interpersonal Characteristics

• Warm, professional, and responsive interpersonal style surrounding customer, vendor, guest, and employee relations
• Demonstrate a caring and helpful disposition
• Foster a positive working environment
• Inquisitive problem solver
• Ability to work well in a team environment with a collaborative nature

• Superior relationship management skills with the ability to collaborate effectively and partner well with others to build strong and trusting relationships. 
• Proven ability to communicate ideas and insights in person, virtually, and in writing.
• Nimble, resilient, and adaptable to the ever-changing environment and offer creative solutions based on experience and industry trends. 
• Ability to work independently and with a sense of urgency. 
• Demonstrated effective problem-solving and decision-making skills. 
• Strong influencing skills when recommending and implementing solutions with business partners. 
• Project management skills and ability to juggle and prioritize multiple responsibilities. 

• Strong written and verbal communication skills.
• Strong organizational and task management skills, with the ability to concurrently manage multiple activities under timelines.
• Strong interpersonal skills and proven ability to work effectively in cross-functional teams.
• Demonstrated customer service experience and comfort level dealing directly with customers.
• Self-motivated and directed with an ability make decisions with minimal supervision.
• Ability to use available information to formulate effective, empathetic, and rational solutions to problems.
• Proficiency in Microsoft Excel and Word

Education / Experience 

• High School Diploma (Bachelors degree preferred)
• 2 years Salesforce experience preferred

From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities. You also belong to one of America's Top 20 Large Employers of 2024, according to an exclusive ranking by Forbes Magazine. 
 
For more than 100 years, we've been designing, building, and engineering premier products. Today, in our 16 locations across North America, we manufacture Marvin's portfolio of products, which includes Infinity Replacement Windows, TruStile Doors, and Marvin Coastline brands.
 
Together, we live our values and enjoy a culture that feels like home. Our better living approach to benefits supports you at work and beyond. From day one, you receive health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more! A few unique offerings include:
- $300 annual wellbeing account to spend on whatever makes you happy + healthy
- Better Living Day! (a paid day off to go have some fun)
- $$ Annual profit sharing - get rewarded for the role everyone plays in making Marvin a success
- Giving at Marvin - join coordinated volunteer opportunities
- Brighter Days Fund - financial support thanks to your colleagues and the Marvin family should you suffer a personal hardship
When you belong to the Marvin team, it's all part of the package. Apply today!

This job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities of the employee. Accommodation may be made to enable an individual with a disability to perform the essential functions of the position. Any employment offer depends on completing a background check and drug screen to company standards.