We are seeking a Customer Service Supervisor to be an encouraging role model for our customer service team. This role will supervise a team of Customer Service Representatives in a call center environment.

This job is located in Warroad, MN. If you're considering relocating to Warroad, you may be eligible for a relocation benefit package to assist with your move.

• Provide leadership to the customer service team communicating clear goals, effectively positioning teams, creating alignment, motivating employees, driving for results, monitoring performance, and following up
• Provide employees with training, tools, and experiences that encourage professional growth and increases self-equity within the company. Connect employees with key resources of knowledge in the areas of product, pricing, technical, system, and communication. Ensure a flow of feedback between management and individual contributors is present.
• Monitor department performance and position teams according to need. Be a keen listener to employee and customer feedback. Identify opportunities to enhance customer and employee experience. Eliminate non-value add measures. Partner with subject matter experts for people, product, systems, and process to create better solutions
• Exhibit excellent interpersonal skills when interacting with employees and customers. Find enjoyment in de-escalating and creating solutions for difficult service situations. Follow up regularly with key stakeholders in service cases to create alignment and communicate direction.

• Ability to handle highly-confidential information with sensitivity and discretion
• Demonstrated ability to multi-task and maintain accuracy when completing multiple assignments
• Demonstrated ability to proactively make recommendations for more efficient and innovative ways to accomplish tasks, hence improving current operations
• Operates as a true team player with excellent interpersonal skills and the ability to work independently
  
  

• High school diploma (Bachelor’s Degree preferred)
• Minimum of 5 years of customer service experience
• Expert proficiency of MS Professional Office Suite (Word, Excel, PowerPoint, Outlook)
• Excellent written and verbal communication skills
• Possesses a “can do” mindset and the flexibility to take on random projects and ad hoc tasks as necessary
• Currently live within normal commute to Warroad, MN or willing to relocate to Warroad.

From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities.

For more than a century, we’ve been at the forefront of designing, building, and engineering premium, award-winning products. Today, Marvin is also proud to have been named a Top Large Employer by Forbes Magazine two years in a row, in 2024 and 2025. With operations in 19 cities across North America, we manufacture Marvin’s quality products, including Infinity Replacement Windows and Doors, and TruStile Doors. Together, we uphold our values and foster a culture where safety and the wellbeing of our people comes first.

We take a better living approach with benefits to support you at work and beyond. From day one, you will enjoy health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more!

Some of our unique and most popular benefits include:

• $300 annual wellbeing account to spend on what helps you feel happy + healthy
• Better Living Day! (a paid day off to go have some fun)
• Annual profit sharing – recognizing everyone’s contribution to Marvin’s success
• Giving at Marvin – participate in organized volunteer opportunities
• Brighter Days Fund – financial support from your colleagues and the Marvin family during personal hardships

Join the more than 8,000 Marvin team members to experience these benefits and more. Apply today!

This opportunity may also include a life change in terms of location. We offer relocation support to help you move to Warroad, Minnesota, where Marvin is headquartered. Depending on the role, moving expenses, temporary housing, and other related costs may be covered. In addition, new housing is available. Some options feature thousands of dollars in incentives. Connect with a recruiter to learn more.