As the Order Review Supervisor, you will supervise department activity for the Order Review team including coaching, mentoring, facilitating problem solving, conducting performance reviews, developing, and maintaining department measurements, monitoring, and managing department labor, time and attendance

• Coaching, mentoring, facilitating problem solving, conducting performance reviews, developing, and maintaining department measurements, monitoring, and managing department labor, time and attendance
• Evaluate incoming customer orders and administer workload to the appropriate support personnel based on staff's skill level and ability to meet established department goals
• Support departmental goal initiatives to achieve critical measures; administer and monitor department workload with performance goals in mind.
• Partner with production and other customer service teams with managing workflow to ensure accuracy and timeliness for our customers.
• Foster and maintain a desirable work environment conducive to a motivated, cohesive, and productive team.
• Lead and participate in teams that will lead to the enhancement of process and eliminate process waste.
• Identify opportunities to enhance our customer and employee experience.

• Innovative thinking
• Experience with process improvements
• Analytical skills
• Ability to work well with others

• High school diploma or equivalent vocational/technical training (bachelor’s degree preferred).
• Proven experience with coaching and mentoring a team
• Customer Service experience

From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities. You also belong to one of America's Top 20 Large Employers of 2024, according to an exclusive ranking by Forbes Magazine. 
 
For more than 100 years, we've been designing, building, and engineering premier products. Today, in our 16 locations across North America, we manufacture Marvin's portfolio of products, which includes Infinity Replacement Windows, TruStile Doors, and Marvin Coastline brands.
 
Together, we live our values and enjoy a culture that feels like home. Our better living approach to benefits supports you at work and beyond. From day one, you receive health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more! A few unique offerings include:

• $300 annual wellbeing account to spend on whatever makes you happy + healthy
• Better Living Day! (a paid day off to go have some fun)
• $$ Annual profit sharing - get rewarded for the role everyone plays in making Marvin a success
• Giving at Marvin - join coordinated volunteer opportunities
• Brighter Days Fund - financial support thanks to your colleagues and the Marvin family should you suffer a personal hardship

When you belong to the Marvin team, it's all part of the package. Apply today!

This job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities of the employee. Accommodation may be made to enable an individual with a disability to perform the essential functions of the position. Any employment offer depends on completing a background check and drug screen to company standards.