The Learning Experience Specialist - Installation and Service Instructor is a key role that provides best-in-class training covering the installation and servicing of Marvin products. Responsibilities cover facilitation of training for customers, leaders and fellow Marvin employees including delivering live hands-on experiences, virtual/remote training and assisting in the creation of training videos and other assets. These trainings may be delivered at Marvin locations or on-site based on customer requests. This position will work in a highly collaborative, fast-paced environment on cross functional projects that drive measurable and sustained business results.

In this role, you will act as a facilitator and brand ambassador for Marvin Installation and Service training programs. This includes:

Training Delivery:

• Deliver learning solutions across various topics and subject matter areas pertaining to construction, installation, and product service that meet Marvin’s high standards for quality, safety, and customer satisfaction.
• Establish credibility with the audience by knowing the content area, providing real-world examples, and linking the material to the audience’s job experiences and challenges.
• Being friendly, engaging, and able to communicate with each training audience effectively while blending classroom with unique hands-on experiences.
• Present information in a clear, logical, and organized way; know which areas to emphasize to increase learning effectiveness.
• Actively seek evidence of audience engagement and comprehension, tailoring the training to meet differing needs, interests, and experience levels among participants.
• Assist in the maintenance and upkeep of training resources (including windows, doors, wall bucks, equipment, and training spaces).
• Coordinate in-person training events in partnership with the coordination resources on the LX team.
• Create and maintain training documentation as required when new topics or changes arise.

Business Acumen:

• Confidently and accurately discuss Marvin’s unique products and services.
• Stay current on installation and service topics and customer feedback to increase effectiveness of programs.
• Stay current on changes and advancements within the fenestration industry to maintain content relevancy.
• Understand metrics and benchmarks to help align training to business goals and success.

Team Engagement:

• Identify ways to foster collaborative learning environments and grow the organization’s learning reputation and brand.
• Act as a subject matter expert to other LX team members on installation and service-related topics.
• Support internal Marvin partners with installation and service training including consultation.
• Provide feedback and adapt topics, content and support materials based on interactions with learning participants.
• Foster positive interdepartmental relationships while supporting their needs for education, delivery, and knowledge.

• Strong familiarity with all aspects of Marvin products, their installation, and servicing.
• Ability to learn quickly and retain information related to service and installation topics on a continual basis.
• Familiar with and able to adhere to Marvin installation instruction standards, while offering creative solutions that still fall within those parameters
• Experience in training facilitation across multiple modalities including large group and small group in-person events, video, and virtual delivery.
• Collaborative partner that can build strong, trusting relationships
• Able to adapt and pivot messaging in-the-moment based on the audience size, skills, and experiences.
• Strong initiative and solid judgment abilities/skills; must display a balanced, objective approach and sound judgment when recommending a course of action.
• Ability to work independently and with a sense of urgency.
• Strong influencing skills when recommending and implementing solutions with business partners.
• Be accountable for use of your company time, P-card, phone, vehicle, computer, and tools.
• Travel up to 50% of the time.
• Some lifting required.

• Degree in a relevant field or equivalent experience
• Related professional certification or designation is an asset
• Experience installing or servicing Marvin products required
• Experience in the fenestration industry required
• Experience as a contractor or builder beneficial
• Experience as trainer/facilitator/public speaker a plus

From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities. You also belong to one of America's Top 20 Large Employers of 2024, according to an exclusive ranking by Forbes Magazine. 
 
For more than 100 years, we've been designing, building, and engineering premier products. Today, in our 16 locations across North America, we manufacture Marvin's portfolio of products, which includes Infinity Replacement Windows, TruStile Doors, and Marvin Coastline brands.
 
Together, we live our values and enjoy a culture that feels like home. Our better living approach to benefits supports you at work and beyond. From day one, you receive health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more! A few unique offerings include:
- $300 annual wellbeing account to spend on whatever makes you happy + healthy
- Better Living Day! (a paid day off to go have some fun)
- $$ Annual profit sharing - get rewarded for the role everyone plays in making Marvin a success
- Giving at Marvin - join coordinated volunteer opportunities
- Brighter Days Fund - financial support thanks to your colleagues and the Marvin family should you suffer a personal hardship
When you belong to the Marvin team, it's all part of the package. Apply today!

This job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities of the employee. Accommodation may be made to enable an individual with a disability to perform the essential functions of the position. Any employment offer depends on completing a background check and drug screen to company standards.