Our Sales Support Specialist delivers on our purpose by making sure that all the details of our customers’ projects are complete, submitted, and ordered accurately. They coordinate the efforts of multiple departments - accounting, logistics, project management/install, and sales to help us maintain valued relationships with our customers.

• Schedule, receive, audit, and process measures from project managers.
• Prepare customers files with all components of a complete order. Ensure required permit and HOA documentation is received and accurate.
• Connect with Sales Representatives to ensure all parts of an order are complete, accurate, and within scope of project; send questions and request clarification on orders as needed.
• Manage ordering pipeline
• Address sales related issues with Sales Reps to prevent delays in ordering.
• Assist in final order review, order processing & purchasing. Receive and audit order acknowledgements.
• Review order financials and prepare file cover sheets.
• Assist walk-in customers in showroom when a Sales Rep is not available
• Frequent communication directly with customers via phone and e-mail
• Assist co-workers on various tasks, projects, and month-end exercises when required
• Other duties may be assigned from time to time as the need arises.

• 2+ years of experience in order management/customer service (preferably in the windows and doors industry or building / construction materials industry).
• Proficient in MS office (Word, Excel, Outlook)
• Willing to upgrade knowledge as required and adapt to new technology

• Strong commitment to excellence and attention to details to perform audit functions
• Must possess superior organizational skills and ability to balance multiple priorities
• Excellent interpersonal skills

From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities. You also belong to one of America's Top 20 Large Employers of 2024, according to an exclusive ranking by Forbes Magazine. 
 
For more than 100 years, we've been designing, building, and engineering premier products. Today, in our 16 locations across North America, we manufacture Marvin's portfolio of products, which includes Infinity Replacement Windows, TruStile Doors, and Marvin Coastline brands.
 
Together, we live our values and enjoy a culture that feels like home. Our better living approach to benefits supports you at work and beyond. From day one, you receive health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more! A few unique offerings include:

• $300 annual wellbeing account to spend on whatever makes you happy + healthy
• Better Living Day! (a paid day off to go have some fun)
• $$ Annual profit sharing - get rewarded for the role everyone plays in making Marvin a success
• Giving at Marvin - join coordinated volunteer opportunities
• Brighter Days Fund - financial support thanks to your colleagues and the Marvin family should you suffer a personal hardship

When you belong to the Marvin team, it's all part of the package. Apply today!

This job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities of the employee. Accommodation may be made to enable an individual with a disability to perform the essential functions of the position. Any employment offer depends on completing a background check and drug screen to company standards.