Information Systems Technician

The Information Systems Technician provides technical support and solutions to all Information Systems users.

• Participate as a member of the Helpdesk to log and resolve calls for support of Information Systems users.
• Assist in the administration and support of Network and Systems Management.
• Troubleshoot, repair, and perform preventive maintenance on network equipment, servers, computers, printers, scanners and other peripherals.
• Assist in the support and administration of network cabling (install, terminate, and troubleshoot), telephone/voicemail systems, video conferencing, and multi-media audio visual equipment.
• Research, analyze and test Information Systems solutions and assist with training end-users.
• Maintain and develop documentation and procedures, sharing knowledge and effectively communicating with team members and management.
• Assist with efficiency/cost reduction in the area of Information Systems.
• Participate in department rotation on-call support.

• Associate’s degree in computer/network support and two-years of related experience and/or training; an equivalent combination of both experience and training will be considered in lieu of a degree
• Knowledge of Microsoft desktop operating systems and Microsoft Office applications is required
• Knowledge of networking principles and security protocols required
• Experience with VMware and Active Directory preferred
• Training/certification in scissor and boom lift operations is required (ability to access network connections for installation, troubleshooting and repair)

From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities. You also belong to one of America's Top 20 Large Employers of 2024, according to an exclusive ranking by Forbes Magazine. 
 
For more than 100 years, we've been designing, building, and engineering premier products. Today, in our 16 locations across North America, we manufacture Marvin's portfolio of products, which includes Infinity Replacement Windows, TruStile Doors, and Marvin Coastline brands.
 
Together, we live our values and enjoy a culture that feels like home. Our better living approach to benefits supports you at work and beyond. From day one, you receive health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more! A few unique offerings include:
- $300 annual wellbeing account to spend on whatever makes you happy + healthy
- Better Living Day! (a paid day off to go have some fun)
- $$ Annual profit sharing - get rewarded for the role everyone plays in making Marvin a success
- Giving at Marvin - join coordinated volunteer opportunities
- Brighter Days Fund - financial support thanks to your colleagues and the Marvin family should you suffer a personal hardship
When you belong to the Marvin team, it's all part of the package. Apply today!

This job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities of the employee. Accommodation may be made to enable an individual with a disability to perform the essential functions of the position. Any employment offer depends on completing a background check and drug screen to company standards.