We are looking for a Sr. Experience Designer who will support and collaborate with multidisciplinary individuals on CX improvement initiatives using human-centered, design thinking methodologies. This is a role focused on crafting holistic, omni-channel experience designs. This role will support opportunity framing, structure and run research programs, workshops, and concept explorations as well as prototype potential products and services.

Joining us, you’ll be part of Marvin Customer Experience Design (CXD) which is a catalyst for innovation and growth. We are made up of a supportive and diverse group of researchers, designers, engineers, and architects who share the belief that we can create experiences that improve how people live and drive company growth. With 5 years under its belt, it already holds a track record of award-winning products and experiences at the intersection of design desirability, engineering feasibility, and business profitability. This year, Marvin launched the Marvin Connected Home windows, which was a design strategy developed and tested from scratch by this team.

• Plan, conduct, and interpret primary and secondary research (qualitative and quantitative) to gain context and advise on project deliverables. Research methods include user and business stakeholder interviews, concept validation, and usability testing.
• Plan and coordinate collaborative workshops and work sessions with internal Marvin stakeholders and external teams, and lead sections as appropriate.
• Experience distilling business, customer, and partner insights into digestible components for the broader design team.
• Responsible for the creation of experience artifacts including experience strategies, archetypes, customer journeys, service blueprints, ecosystems, design artifacts, project briefs, prototypes to elevate the project vision and carry it forward.
• Test ideas by crafting immersive prototypes and learning from real users. Learnings are the foundation for strategic initiatives.
• Responsible for crafting compelling and visual customer narratives to build empathy and evoke action amongst key stakeholders, including leadership.

• Bachelor’s degree in a Design related field, or an equivalent combination of education & experience.
• Minimum of 4 years of broad experience in the design space and are capable of self-management to high level design goals. (May have had a different job title, such as “UX Consultant”, “Sr. UX Designer”, “Service Designer”, “Product Designer”, “Product Manager” among others.)

From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities. You also belong to one of America's Top 20 Large Employers of 2024, according to an exclusive ranking by Forbes Magazine. 
 
For more than 100 years, we've been designing, building, and engineering premier products. Today, in our 16 locations across North America, we manufacture Marvin's portfolio of products, which includes Infinity Replacement Windows, TruStile Doors, and Marvin Coastline brands.
 
Together, we live our values and enjoy a culture that feels like home. Our better living approach to benefits supports you at work and beyond. From day one, you receive health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more! A few unique offerings include:
- $300 annual wellbeing account to spend on whatever makes you happy + healthy
- Better Living Day! (a paid day off to go have some fun)
- $$ Annual profit sharing - get rewarded for the role everyone plays in making Marvin a success
- Giving at Marvin - join coordinated volunteer opportunities
- Brighter Days Fund - financial support thanks to your colleagues and the Marvin family should you suffer a personal hardship
When you belong to the Marvin team, it's all part of the package. Apply today!

This job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities of the employee. Accommodation may be made to enable an individual with a disability to perform the essential functions of the position. Any employment offer depends on completing a background check and drug screen to company standards.