Customer Care Agent

A Customer Care Agent supports all customer types by providing timely and accurate service to ensure excellent service standards.

• Maintain a positive, empathetic, and professional demeanor during all business interactions.
• Articulate well in written and verbal communication, able to compose professionally written communications with accurate spelling and punctuation.
• Learn the field service process to provide accurate and detailed information that will allow for a one-time service visit.
• Build a collaborative relationship with the team of care agents, field technicians, and other departments resulting in successful solutions
• Respond to customers inquiries by providing helpful information, answering questions, and responding to complaints.

• Excellent computer skills
• Phenomenal communication skills - verbal and written
• Proven customer service experience

• Two-year degree or equal experience in other industries
• Ability to learn new processes

From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities. You also belong to one of America's Top 20 Large Employers of 2024, according to an exclusive ranking by Forbes Magazine.

For more than 100 years, we've been designing, building, and engineering premier products. Today, in our 16 locations across North America, we manufacture Marvin's portfolio of products, which includes Infinity Replacement Windows, TruStile Doors, and Marvin Coastline brands.

Together, we live our values and enjoy a culture that feels like home. Our better living approach to benefits supports you at work and beyond. From day one, you receive health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more! A few unique offerings include:

• $300 annual wellbeing account to spend on whatever makes you happy + healthy
• Better Living Day! (a paid day off to go have some fun)
• $$ Annual profit sharing - get rewarded for the role everyone plays in making Marvin a success
• Giving at Marvin - join coordinated volunteer opportunities
• Brighter Days Fund - financial support thanks to your colleagues and the Marvin family should you suffer a personal hardship

When you belong to the Marvin team, it's all part of the package. Apply today!

This job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities of the employee. Accommodation may be made to enable an individual with a disability to perform the essential functions of the position. Any employment offer depends on completing a background check and drug screen to company standards.