The CX Support Analyst will have the opportunity to use their skills to provide front-line application support for customers and employees with all CX Systems. These include our Quote and Order Management Systems, Web Applications and Mobile Solutions. The analyst will be responsible for handling a multi-channel intake of Phone Calls, Emails, and Business Chats, diagnosis of problems and solutioning.
The right candidate will offer patience, technical guidance, and rapid response to customers ensuring they are able to use our tools effectively while feeling like they’ve received a high level of customer service.
The analyst will work collaboratively with a team of people as well as with all areas of the organization to listen to business needs, share knowledge and ideas with team members, and document new or existing processes specific to the area of responsibility.
From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities. You also belong to one of America's Top 20 Large Employers of 2024, according to an exclusive ranking by Forbes Magazine.
For more than 100 years, we've been designing, building, and engineering premier products. Today, in our 16 locations across North America, we manufacture Marvin's portfolio of products, which includes Infinity Replacement Windows, TruStile Doors, and Marvin Coastline brands.
Together, we live our values and enjoy a culture that feels like home. Our better living approach to benefits supports you at work and beyond. From day one, you receive health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more! A few unique offerings include:
When you belong to the Marvin team, it's all part of the package. Apply today!
This job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities of the employee. Accommodation may be made to enable an individual with a disability to perform the essential functions of the position. Any employment offer depends on completing a background check and drug screen to company standards.
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