Manager of Experience Design

Job Description

Marvin Lumber and Cedar Company LLC is seeking a Manager of Experience Design in Eagan, Minnesota, to be responsible for overseeing and managing design excellence of Customer Experience Design team. This role will play a crucial role in shaping the visual and user experience of physical and digital products, services or other creative projects. This role is at the forefront of developing new user focused capabilities and solutions across the Marvin enterprise. The Manager of Experience Design is housed within Customer Experience department at Marvin and will report to Director of Customer Experience Design. The specific duties and responsibilities of this position include:

• Design Leadership: Provide strategic leadership for the design team, setting the overall design standards and ensuring design excellence that’s appropriate of Marvin’s premium brand.
• Design Strategy: Develop experience strategy and vision that enhances the brand’s identity and user experience. Ensure design consistency across physical and digital touchpoints.
• Team Management: Manage and mentor a team of multi-disciplinary designers, including visual designer, UX/UI designers, industrial designers, and other creative professionals. This involves hiring, training and performance evaluation.
• Project Oversight: Oversee the design process for various projects, from concept to delivery. This includes setting project goals, timelines and budgets.
• Collaboration: Work closely with cross-functional teams, including product managers, developers, engineers, and marketing to ensure design integration and consistency.
• Data-driven Approach: Leads data-driven design approach, incorporating quantitative and qualitative data gathered across the organization to create holistic user personas to inform design and meet business objectives.
• Customer-centricity: Teach multidisciplinary teams of designers, engineers, developers, and product managers through an iterative human-centered design approach to ensure Customer Experience excellence.
• CX Integration: Work closely with Customer Experience Insights and Analytics team to assess the impact of design work and evolve design strategies to achieve better business and design outcomes overtime.
• Stakeholder Communication: Proactively and strategically communicates design strategies, progress and outcomes to a variety of stakeholders across the business to create alignment and drives execution of Experience strategy and vision.
• Culture: Actively builds culture of innovation and togetherness within CX Design Team through nurturing collaboration, empowering others, facilitating, and giving feedback and continuous collective improvement.

The position requires a Bachelor's degree in Industrial Design, UX Design, or Product Design, or a foreign equivalent degree. We also require 5 years of progressively responsible experience: i) leading a team of designers designing and developing digital-physical products; ii) practicing and teaching Human-Centered Design process to multi-disciplinary teams; iii) inventing innovative products and services and leading design effort resulting in production and market launch. The experience must include 2 years creating physical prototypes using CAD software in conjunction with 3D printing and 2 years of high-fidelity interactive digital prototypes using Figma (or similar application/tool) interface design application. The experience must also include at least 4 years at a design consultancy. Experience can be gained concurrently. Telecommuting from home may be permitted, but must reside within normal commuting distance from our Eagan, MN, office. Travel (10-20%) to headquarters in Warrand, MN, and to meet customers to conduct user research across the US. Please apply online at https://www.marvin.com/careers or send resume to Charlie Mosman, Sr. TA Partner, Marvin Lumber and Cedar Company, LLC, 2020 Silver Bell Rd #15, Eagan, MN 55122, charliemosman@marvin.com.

From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities. You also belong to one of America's Top 20 Large Employers of 2024, according to an exclusive ranking by Forbes Magazine. owned and -led window and door company, you belong to a community full of opportunities. 

For more than 100 years, we've been designing, building, and engineering premier products. Today, in our 16 locations across North America, we manufacture Marvin's portfolio of products, which includes Infinity Replacement Windows, TruStile Doors, and Marvin Coastline brands.

Together, we live our values and enjoy a culture that feels like home. Our better living approach to benefits supports you at work and beyond. From day one, you receive health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more! A few unique offerings include:

• $300 annual wellbeing account to spend on whatever makes you happy + healthy
• Better Living Day! (a paid day off to go have some fun)
• $$ Annual profit sharing - get rewarded for the role everyone plays in making Marvin a success
• Giving at Marvin - join coordinated volunteer opportunities
• Brighter Days Fund - financial support thanks to your colleagues and the Marvin family should you suffer a personal hardship

When you belong to the Marvin team, it's all part of the package. Apply today!

This job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities of the employee. Accommodation may be made to enable an individual with a disability to perform the essential functions of the position. Any employment offer depends on completing a background check and drug screen to company standards.